Reference

What Governs Your Account on acf365

Using acf365 means you agree to the terms set out here — covering account eligibility, jurisdiction rules, and what we can and cannot offer depending on where you access the platform.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket coveredBangladesh-specific conditionsUser rights clearly stated
acf365 What Governs Your Account on acf365
HOW WE HANDLE THIS

Account Security and Your Legal Rights

We hold account data only for as long as necessary to operate your account and meet any applicable retention obligations. You have the right to request a copy of the data we hold on you, ask us to correct inaccurate information, or request account closure at any time through our support channel. Security on your account is managed through OTP verification at login — each session requires a one-time code sent to your registered mobile number, so unauthorised access is blocked even if someone knows your password.

Data Retention

We keep your account and transaction records for the period required by our operational policies. Once that period ends, data is deleted or anonymised in line with our internal procedures.

Cookie Policy

We use session and analytics cookies to keep your account active across pages and to understand how the platform is used. You can manage cookie preferences through your browser settings.

Account Security

OTP-based login means every new session is verified to your registered number. If your number changes, update it immediately through account settings to avoid being locked out.

Requesting Changes

To correct your name, contact details, or linked wallet — such as your bKash or Rocket number — submit a request via live chat or email. Verification of your identity is required before any change is applied.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about how our legal terms apply to your account — whether it concerns eligibility, a transaction made via bKash or Nagad, or a request to access or correct your data — our support team handles those directly. Use any of the three contact paths below. For formal legal requests, email gives you a written record of the exchange.

Team online

Email Support

Send legal queries, data-access requests, or account eligibility questions to our support email. We aim to respond to written requests within a reasonable timeframe.

Live Chat

Open live chat from any page on acf365 for account-level questions about terms, transaction status via Rocket or Nagad, or policy clarifications during support hours.

Help Centre

Our Help Centre covers documented answers to common legal queries — jurisdiction eligibility, account closure steps, and how to submit a formal data request.

Common Questions About Our Legal Terms

The questions below cover what our terms actually mean for your account day-to-day — eligibility, data rights, payment conditions, and how to act if something needs fixing. If your question is not listed, live chat or email gets you a direct answer.

Yes. Access to acf365 depends on local law and eligible regions. You are responsible for confirming that participation is lawful where you are located before opening an account.

After you close your account, we retain transaction and account data for the period our policies require. Once that period expires, the data is deleted or anonymised. You can request details via email.

Yes. Submit a data-access request through our support email and we will respond with the information we hold. Identity verification is required before we release any account data.

Deposits through bKash, Nagad, or Rocket are subject to both our platform terms and each provider's own rules. Completing a payment confirms you accept both sets of conditions simultaneously.

Open a dispute via live chat or email, quoting your transaction reference. Our team reviews the record and responds through the same channel. Keep your payment confirmation from bKash or Rocket as supporting evidence.

You may close your account before the updated terms take effect and withdraw your wallet balance. Continuing to use the platform after the effective date means you accept the revised conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.