What Information We Hold and Why
When you open an account with us, we collect the details you submit — your name, contact number, email address and the payment method you use to deposit or withdraw. If you transact via bKash, Nagad or Rocket, we record transaction references to verify your wallet
-
1
and match payments to your account. We do not store your mobile banking PIN or full wallet credentials. We also collect device data — your browser type, IP address and session timestamps — to keep your account secure and detect unusual login activity. When you contact
-
2
Bangladesh support, any messages or attachments you send are stored in our support system for case resolution. We use this data only for account operation, payment verification, and fraud prevention. We do not sell your personal data to third parties. Data shared with payment processors like
-
3
bKash, Nagad or Rocket is limited to what those rails require to complete a transaction. Retention periods apply: account data is kept while your account is active and for a period after closure as required by applicable rules. You can request a copy of your data
-
4
or ask us to delete it by writing to our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.